Receive Incorrect Shipment from Urgent Shipping Company

Complaint Summary

The complainant has filed a complaint against Urgent Shipping Company, alleging an issue related to an order consisting of six bags. According to the complainant, the payment due to the factory was made via an instant payment service; however, the shipping company’s representative reported to the company that the order had been received, despite not having paid the shipping fees.

Complaint Details

The issue began last week, specifically on March 20, 2026, when the complainant purchased six bags from the factory and completed the required payment. However, the complainant stated that the Urgent Shipping representative informed the company that the order had been received, which resulted in the shipping fees not being paid. The complainant estimates the financial damages arising from this issue to be approximately 720 Egyptian pounds, in addition to the time lost in attempting to resolve the matter. Through this complaint, the complainant seeks a resolution to the issue and accountability from the concerned party. The complainant has also submitted supporting documents as evidence to substantiate the claim.